OUR BUSINESS

Cookmate Worcester a retail store, and Cookmate Cookery School Ltd, which offers recreational cookery classes and events. The classes are held in the shop and school, the latter of which is housed above the store.

We also offer gift vouchers. We sell a wide selection of housewares in the store.

You can contact our office between 9.00am and 5.00pm Monday to Friday on 01905 27251 or via email admin@cookmate-worcester.co.u or cookeryschool@cookmate-worcester.co.uk

YOUR PRIVACY

Cookmate Cookery School Web site and Shop is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Cookmate Cookery School Web site and Shop and governs data collection and usage. By using the Cookmate Cookery School Web site and Shop you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION

Cookmate Cookery School Web site and Shop collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Cookmate Cookery School Web site and Shop also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Cookmate Cookery School Web site and Shop. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Cookmate Cookery School Web site and Shop for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cookmate Cookery School Web site and Shop.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cookmate Cookery School Web site and Shop public message boards, this information may be collected and used by others. Note: Cookmate Cookery School Web site and Shop does not read any of your private online communications.

Cookmate Cookery School Web site and Shop is not responsible for the privacy statements or other content on web sites outside of the Cookmate Cookery School Web site and Shop.

REQUIRED INFORMATION

To order from the Cookmate Cookery School Web site you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of. You will also have the option to opt in to receive future news from the Cookmate Cookery School and Shop.

In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.

DO YOU KEEP MY CREDIT/DEBIT CARD DETAILS ON FILE?

No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.

When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.

USE OF YOUR PERSONAL INFORMATION

Cookmate Cookery School Web site and Shop collects and uses your personal information to operate the Cookmate Cookery School Web site and Shop and deliver the services you have requested. Cookmate Cookery School Web site and Shop also uses your personally identifiable information to inform you of other products or services available from Cookmate Cookery School and Cookmate Shop.  Cookmate Cookery School Web site and Shop may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Cookmate Cookery School Web site and Shop does not sell, rent or lease its customer lists to third parties.

We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of your information such as Name and Email Address which may be hosted on third-party servers outside the UK. A list of Third-party services that we use are:

  • Survey Monkey, online software to deliver a customer satisfaction survey. Data Used: Email
  • Mail Chimp, an online service to send email newsletters. Data Used: Email, Name, age group, address and interests.
  • CSY a hosted POS system for purchases made in the Cookmate shop. Data Used: Name, Purchase
  • Stripe a hosted online payment system for purchases made in the Cookmate Cookery School Web site. 

We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.

If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us.

Cookmate Cookery School Web site and Shop  may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Cookmate Cookery School and Shop may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cookmate Cookery School and Shop, and they are required to maintain the confidentiality of your information.

Cookmate Cookery School does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office on 01905 27251, however formal identification will be required.

Cookmate Cookery School Web site and Shop keeps track of the Web sites and pages our customers visit within Cookmate Cookery School, in order to determine what Cookmate Cookery School Web site and Shop services are the most popular. This data is used to deliver customized content and advertising within Cookmate Cookery School Web site and Shop to customers whose behaviour indicates that they are interested in a particular subject area.

Cookmate Cookery School Web site  and Shop will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cookmate Cookery School Web site and Shop or the site; (b) protect and defend the rights or property of Cookmate Cookery School Web site  and Shop; and, (c) act under exigent circumstances to protect the personal safety of users of Cookmate Cookery School Web site and Shop or the public.

NEWSLETTER

When you create an account with us, we will ask you to subscribe to occasional email newsletters – you may opt out of this email at any time by clicking the unsubscribe link highlighted in the email. If you do not wish to be subscribed do not opt to subscribe, at the time of booking.